Terms & Conditions
Order Process & Requirements
- Detailed Specifications: To initiate your order with The Print Company Oxford, we require comprehensive details. This includes the specific sizes, types of garments, chosen garment colours, design specifics, selected print colours, and desired print positions. These details are crucial for us to accurately fulfil your order.
- Artwork and Confirmation: Your order process begins once we receive your artwork. If we are creating the artwork for you, it must be approved and signed off. Additionally, we need a confirmation of the sizes and a formal order acknowledgment via email.
- Payment: Before we can proceed with your order, either the full payment must be made or, where applicable, payment terms must be agreed upon.
- Turnaround Time: Our standard turnaround time is calculated in working days, starting from the day following the final artwork sign-off and receipt of payment or agreement on payment terms.
It’s essential that these requirements are met to ensure a smooth and efficient order process. By adhering to these steps, we can guarantee the timely and accurate production of your order.
Pricing and Payment
- Individualized Pricing: At The Print Company Oxford, we determine pricing on a case-by-case basis. This approach allows us to consider the variable costs of garments, which can fluctuate due to market conditions, as well as necessary adjustments for any rising operational expenses.
- Full Payment Policy: Our standard policy requires full payment for orders before any work commences. This ensures efficiency and clarity in our operational processes.
- Special Arrangements: For repeat customers, particularly local businesses and institutions with whom we have established relationships, we may agree to alternative payment arrangements. These are considered on an individual basis and are typically exclusive to longstanding clients.
- Preferred Payment Method: Our preferred method of payment is via BACs (Bank Automated Clearing System). We encourage this mode to avoid transaction fees associated with other payment methods like PayPal or credit cards. This preference is particularly pertinent for larger orders, where such fees can become significantly burdensome.
By placing an order with The Print Company Oxford, clients agree to these pricing and payment terms. Our goal is to maintain transparent and fair pricing while accommodating the needs of our diverse clientele.
Turnaround & Delivery
- Standard Turnaround: The typical turnaround time for orders at The Print Company Oxford is 7-10 working days. This timeframe ensures quality production and thorough attention to detail for each order.
- Expedited Turnaround: While not guaranteed, we may offer expedited turnaround times based on our current schedule and capacity. Requests for faster completion may be accommodated at our discretion and could be subject to an additional surcharge.
- Combined Printing Methods: Orders requiring multiple printing techniques, such as a combination of embroidery and screen printing, may have extended turnaround times. This is due to the involvement of different departments and the additional processes required.
- Delivery Commitment: We are committed to dispatching orders within the agreed timeframe or deadline as discussed and confirmed via email or text.
- Third-Party Courier Services: In instances where a third-party courier service is involved in delivery, The Print Company Oxford is not liable for delays or issues arising from these services. This includes scenarios of Force Majeure, where unforeseen circumstances beyond our control impact delivery times. In such events, we cannot offer refunds or accept cancellations due to these external factors.
By placing an order with us, you acknowledge and accept these terms related to turnaround time and delivery. Our goal is to manage expectations and provide the best possible service within these parameters.
Cancellation Returns & Refunds
- Non-Refundable Bespoke Garments: Once produced, bespoke garments that meet merchantable quality standards are non-refundable and cannot be returned. This is due to the custom nature of these products.
- Order Finalisation: An order is considered final and non-cancellable once payment has been made or upon confirmation received through text, WhatsApp, or email. This confirmation includes agreement to procure specific garments as per the order.
- Amendments to Orders: While we are under no obligation to do so, we may, at our discretion, allow the addition of items to an existing order. This must be requested within a reasonable timeframe from the original order placement. Please note, adding items may lead to a delay in the overall turnaround time of your order.
- Third-Party Delivery Delays: The Print Company Oxford is not responsible for delays caused by third-party courier services. Refunds or cancellations cannot be processed in the event of a delivery delay beyond our control.
By placing an order with The Print Company Oxford, you agree to these terms regarding cancellations, returns, and refunds. Our aim is to provide clarity and ensure a smooth process from order to delivery, aligning our services with the needs and expectations of our clients.
Quality Guarantee & Disclaimers
At The Print Company Oxford, we take pride in utilising state-of-the-art technology and machinery to deliver top-quality printing services. Our garment suppliers are carefully selected from leading providers across the nation and Europe, ensuring a wide range of high-quality materials for our customers. However, we advise customers to actively engage in understanding the various printing processes available. It’s important to familiarise yourself with the benefits, limitations, and expected outcomes of each technique to make an informed decision.
In addition, we encourage you to consider our professional advice on what printing methods best suit your logo and design requirements. With over a decade of experience in the garment printing industry, our company’s expertise is further enhanced by the combined knowledge and skills of our dedicated team. This wealth of experience is at your disposal, guiding you towards the most effective and satisfying printing solutions for your needs.
Size Selection: Customers are responsible for accurately selecting sizes for garments during the ordering process. It is essential to refer to the sizing guide provided by The Print Company Oxford to ensure the correct fit. We may send you screenshots of sizing guides during discussions about your order. However we advise customers to visit our catalogue to double and triple check that the sizes you have chosen meet your requirements. The best way to ensure peace of mind regarding sizing, would be to order samples if your order deadline allows time to do so.
Size Confirmation: Upon placing an order, customers must confirm the selected sizes for all garments. Any discrepancies or changes required must be communicated to The Print Company Oxford promptly to avoid inaccuracies.
Size Adjustments: Requests for size adjustments after order confirmation may be accommodated at the discretion of The Print Company Oxford. However, additional charges or delays in the order turnaround time may apply.
Size Availability: The availability of sizes may vary depending on the garment type, style, and manufacturer. The Print Company Oxford will make reasonable efforts to fulfill size requirements based on stock availability.
Size Exchange Policy: The Print Company Oxford does not offer size exchanges for custom-printed garments unless the received sizes significantly deviate from the ordered specifications. i.e. A size small was presented, but a large was ordered.
Size Discrepancies: Customers are advised to review the sizing guide carefully and provide accurate measurements to avoid size discrepancies. The Print Company Oxford is not liable for issues arising from incorrect size selection by the customer.
Size Adjustment Fees: Requests for size adjustments after order confirmation may incur additional fees, including but not limited to restocking fees, reprinting fees, and shipping charges. Customers will be informed of any applicable fees before proceeding with size adjustments.
Size Accuracy: While The Print Company Oxford strives to provide accurate sizing information, variations in garment sizes may occur due to factors beyond our control, such as manufacturer tolerances and production processes. We recommend referring to physical garment samples or requesting size samples if necessary. Garment samples are non refundable, due to the postage costs involved in returns, and the suppliers restocking fees render sample returns unfeasible.
Size Queries: Customers with questions or concerns regarding garment sizes are encouraged to contact The Print Company Oxford’s customer service team for assistance. We are committed to ensuring a smooth and satisfactory ordering experience for all our customers. It is advised to do this before your order is placed, as well as ensuring your order is initiated well in time before your deadline, to ensure all bases are covered for the order.
Intellectual Property Rights
Intellectual property is a crucial aspect of our service at The Print Company Oxford. When it comes to logos and designs provided by our customers for printing, the ownership of these creative assets remains firmly with the customer. Furthermore, any graphic design work we carry out, whether as a complimentary service or a paid one, as part of preparing for a print order, is entirely the property of the customer. This means they have the freedom to utilise these designs in various other contexts, such as on their website, company signage, or other printing mediums that we may not offer.
We understand the importance of these assets for your branding and marketing activities. Therefore, we are always ready to supply our customers with a copy of their vector artwork, which they own, for their future use. This commitment to respecting and upholding intellectual property rights is part of our dedication to providing a comprehensive and customer-focused service.
Limitations of Liability
At The Print Company Oxford, we strive for excellence and customer satisfaction in every order we handle. While we maintain certain limitations of liability, it is part of our commitment to actively guide our customers through the ordering process. Leveraging our extensive experience, we endeavour to ensure that all artwork meets the required standards for high-quality printing. Additionally, we take significant steps to help customers understand the capabilities and outcomes of the printing methods selected for their order.
Nevertheless, it is important to note that we are not liable for misunderstandings regarding the expected results of a chosen print process. For instance, if a customer expects the outcome of Direct to Garment (DTG) printing but has opted for screen printing, we cannot be held responsible for the difference in results. Similarly, in cases where specific Pantone or thread colours are not provided by the customer, we cannot guarantee exact colour matching. Also, if the artwork supplied by the customer is not of a sufficient quality for optimal printing results, the responsibility lies with the customer.
We strongly encourage all customers to thoroughly review our terms and conditions before placing an order. This ensures a full understanding of these limitations, while we continue to offer our expertise and support throughout the ordering process for a smooth and satisfactory service experience.
Privacy Policy
At The Print Company Oxford, we are committed to safeguarding the privacy of our customers and potential clients. The information we collect is used solely for the purpose of invoicing, providing quotations, and maintaining contact throughout our business interactions. We treat all orders and associated customer information with the utmost confidentiality. Rest assured, we do not share or utilize personal data beyond what is necessary for our direct business dealings with a client or prospective client. Our dedication to privacy ensures that your personal information is handled with care and respect, aligning with our professional integrity and customer service standards.
Supplied Garments
At The Print Company Oxford, we ensure that all our apparel undergoes thorough quality checks to maintain their integrity during screen-printing, embroidery, thermal printing, and vinyl decoration processes. We take pride in the durability and overall quality of our supplied garments, confidently guaranteeing their successful processing without incurring any damage. However, it is important to note that The Print Company Oxford is not liable for any damage or loss that may occur to customer-supplied garments. Potential damages can include, but are not limited to, alterations in colour or shape due to heat exposure, or any issues arising from machinery malfunctions.
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Our simple 5 step ordering process
It may sound cliche, but our customer service is second to none!
Enquiry
Provide us with your artwork, give us as much information about what you would like to order as possible so we can begin working out the costs involved for you order.
Step 1:
Quote & Mockup
Once we have all the information and artwork we can put together a quotation and a mockup for you and confirm we can meet your deadline and instructions for printing.
Step 2:
Payment
Once we have agreed on the mockup sign off and quotation, we then request payment. A quickbook invoice will be sent, at which point we can sort payment via bank transfer or via card payment over the phone.
Step 3:
Production
We will then proceed to order in your garments and create screens or embroidery disks for your order. The order will then be processed within the agreed time frame.
Step 4:
Delivery
We will then deliver your order. National orders are sent via DPD, APC or Parcelforce depending on what time of day your order is completed. Some local orders in Oxfordshire, Northamptonshire and Buckinghamshire may be hand delivered!
Step 5:
